HOW WE HELP
CONSULTANTS for LONG TERM CARE, Inc. (CLTC) has provided services for hospitals, health care facilities and senior housing providers throughout the United States, including Hawaii and Alaska.
Our professionals have industry knowledge and experience in both operations and services.
Please call us at 502-541-1051 to learn how we can coordinate our services to meet your needs. We believe the depth, range, and quality of our services will make CLTC your preferred choice!
Reta A. Underwood (C-NM, RAC-CT, Medicare Specialist), is president of Consultants for Long Term Care, a national long-term care consulting firm based in Kentucky. CLTC has provided management services, presented seminars, been published nationally and copyrighted its own systems and tools.
Reta's experience has included management and director positions with nursing facilities and health care companies. She has also provided corporate-wide MDS support services, numerous mock surveys, regulatory compliance correction, educational programs, clinical documentation, quality assurance programming, and most recently implemented PDPM in facilities nationwide.
To ensure positive clinical outcomes and compliance, CLTC's professionals will evaluate your services and systems, and recommend ways to improve productivity.
Call us at 502-541-1051 to learn more!
Resident/Patient Standardized Assessment Education and Support
Skilled Nursing Facility/Nursing Home/Swing Bed Hospital Providers
Minimum Data Set (MDS) 3.0
Inpatient Rehab Facility (IRF)
Patient Assessment Instrument (PAI) 3.0
Medicare, Medicaid and Alternative Payors Expertise and Guidance
CLTC has significant experience in auditing and developing numerous clinical and operational systems that directly impact your ability to deliver services. We offer both on-site and on-call service options and customized arrangements.
We have educated thousands of long professionals around the country through customized in-service training programs, discipline-specific courses, interdisciplinary seminars and company-level training sessions.
Documentation and Content
Layout and Structure
What are the real first impressions of family members who tour your campus? Most unsuccessful leads won’t share this important feedback, and responsible parties of new residents typically aren’t candid about their tour experience.
Since 2001, CLTC has conducted over 7,000 senior housing mystery shops throughout the country. Our in-depth telephone calls and website visits, with real-time online reports, reveal your strongest selling points, plus expose vulnerabilities that impede move-ins.
CLTC’s mystery shoppers are vetted, trained and empowered to document key details and collect pertinent materials.
Support services to assist in various ADR medical record reviews
Recovery Act Contractors (RAC)
Zone Program Integrity Contractors (ZPIC)
Medicare Administrative Contractors (MAC)
Comprehensive Error Rate Testing (CERT)
Unified Program Integrity Contractors (UPIC)
Program Safety Contractors (PSC)
Target Probe and Educate (TPE)
Admission to Discharge Completeness
Medical Record to Payment
Employee & Customer Satisfaction Surveys
One of the best returns on investment for unbiased input is a brief annual telephone interview of responsible parties and your employees, with web-based data entry and real-time reporting. Operators generally know their residents’ and employees’ general preferences, but they aren’t aware of other underlying concerns and embedded perceptions.
These interviews typically last five minutes or less, by design, and at least 50% participation provides solid statistical findings.
Plan of Correction Development and Implementation
Analytic Review, Oversight, and Support
CLTC's professionals will conduct a customized "mock survey" to help you and your staff determine potential areas of noncompliance and opportunities for service improvement.
Our post-survey correction services range from helping you to develop your plan of correction to partnering with your team to implement necessary corrections.
Plus, much more customized to your needs!